Terms and Conditions

Terms & Conditions / Hire Agreement

By accessing and using the FILL WITH GRACE PTY LTD website at www.fillwithgrace.au, you are accepting and consenting to the practices in these terms of use. Fill With Grace reserves the right to change these terms and conditions from time to time at its sole discretion.

IMPORTANT! PLEASE READ:

Please note we aim to deliver every item as quickly as possible. If you order in advance and the dress does not arrive to you in time you will be entitled to a full refund. Any last minute hires (orders placed less than 36 hours before being despatched) that do not arrive in time will be entitled to a credit note only and not a refund.

Orders placed after 2pm AEST will be shipped the following business day. No refunds will be given for orders placed after this time that do not get delivered by the following business day.

CLEARANCE SALE/ACCESSORIES

Items that are purchased to keep (i.e. not hired) are final and cannot be returned for a refund or exchange.

Please note many of these dresses are second hand, please email [email protected] if you have any questions regarding the condition of a particular dress.

Any faults/damages must be reported within 24 hours of receiving the garment.

Definitions

In these Terms of Use “you” and “your” refer to all users of this Website and “Fill With Grace” (“we’, “us” and “our”) refers to Fill With Grace Pty Ltd (ABN 40664238037). References to users must be read as being also a reference to customers of www.fillwithgrace.au.

LEGALLY BINDING Contract.

These Terms of Use constitute a binding legal contract between you and Fill With Grace. These Terms of Use apply to you whether you are browsing _or are a customer of Fill With Grace. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If Fill With Grace develops revised terms of use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.

This agreement contains all of the terms and conditions regarding your hire of products from Fill With Grace via the website www.fillwithgrace.au. You agree that hire from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product remains with Fill With Grace at all times. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” hire agreement button you represent that you are over 18 years and are authorized to use the chosen method of payment with the purpose of renting the products on the order.

Payment Terms

The “hire fee” for the products will be the hire fee and delivery fees and any additional charges listed on the website in relation to your hire of products. When you order a product you authorize Fill With Grace to charge your payment method for your hire fee. In addition to your hire order for a product, you authorize Fill With Grace to charge your payment method up to an amount to 300% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the hire agreement below. In the event an invoice is issued for payment for any reason then payment shall be due within seven (7) days of the date of the invoice.

We may ask for photo ID, credit card details or other forms of identification. We can refuse the right to hire if you are unable to provide the requested identification or document(s). If we have requested this information it is your responsibility to provide this information immediately. In the event we are unable to fulfil your hire or delivery on time due to the information not being provided a credit only will be applied, no refunds will be given.

** PLEASE NOTE: YOUR ORDER WILL NOT BE DESPATCHED UNTIL FULL PAYMENT IS RECEIVED. If you are paying using PayPal please do not use eCheque. We only receive notification of your order when payment is received in full thereby using eCheque your order may not be processed before your hire date. If you use eCheque and your order is not received in time you will receive a credit note for the full amount paid.**

Sizing Issues/Faulty Garment

If a product doesn’t fit you or is not right for any reason you must submit a return via our ‘returns portal’ to complete a return request. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition. If the item is faulty a full refund will be provided. The term “unworn” will be determined by Fill With Grace and must be fulfilled prior to a credit being issued. You must inspect your dress, notify us and send through photos of any damage within 5 hours of delivery of the garment, you may be responsible for the damage if we are not notified within this time period or sent photo evidence of the damage. We highly recommend posting at a post office where the parcel is scanned. If the dress arrives back to us late and you are unable to provide proof it was posted within the 24 hours of delivery then you will not be entitled to a refund/credit note.

If you are wanting to return part of your order for a credit note you must purchase another return satchel at your own expense. For shipping instructions please email [email protected].

Shipping Details

All parcels are marked authority to leave. If you require your parcel to be signed for you must specify this in the delivery instructions at check out.

Delivery Australia wide ranges from $15.95 – $20.95. **PLEASE NOTE: This rate only covers items sent in the same order. If you are booking more than one dress and they are for different weekends you must place your bookings separately and pay the shipping amount separately in each order. Your delivery can be delivered to you between 7:00am and 8:00pm on the requested day of delivery or earlier. Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. When placing an order you automatically give us authority to leave your parcel in a safe place. If you do not wish to grant us this authority you must clearly outline this in the delivery instructions at checkout. You understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door, in the letterbox – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

We do not take responsibility for orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address you will not be entitled to a refund/credit of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. In the instance where a parcel is unable to be delivered in time due to AusPost being unable to gain access and/or leave the parcel in a safe place and you have not provided delivery instructions you will not be entitled to a refund/credit note of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. Once the parcel has been despatched you agree to not redirect to a different address. If you redirect it in anyway you will not be entitled to a refund/credit note of any kind if it does not arrive by the chosen delivery date. Redirecting a parcel will increase the delivery time by approximately 7-21 business days. By choosing signature on delivery you are accepting that anyone on that premises can sign for your parcel, once the item is signed for responsibility and liability transfer to you.

We aim to deliver hires as early as possible to mitigate any postage delays. Your delivery may occur up to fifteen (15) days prior to your chosen delivery date. Please ensure you provide a permanent address where there will be somewhere safe to leave a parcel or someone to accept the parcel up to 15 days prior to your chosen delivery date.

In the rare occasion that the dress is delivered after your return date you are still required to return the dress as soon as possible (no later than 48 hours after delivery). If you require additional time to return the dress due to a late delivery please contact [email protected]. If a dress is not returned you are liable for 300% of the RRP of the dress, you may also be liable for late fees if you do not return the garment within a reasonable timeframe. It is therefore required that you select a permanent address that someone will be available at in the unlikelihood of the dress not being delivered as per your chosen date.

Please note we aim to deliver every item as quickly as possible. If you order in advance and the dress does not arrive to you in time you will be entitled to a full refund. Any last minute hires (orders placed less than 36 hours before being despatched) that do not arrive in time will be entitled to a credit note only and not a refund.

Orders placed after 2pm AEST will be shipped the following business day. No refunds will be given for orders placed after this time that do not get delivered by the following business day.

Pick Ups

Bookings online for pickups must be placed a minimum of 48 hours before hire date. If your event is less than 48 hours we ask that you visit our store and book in store or call our warehouse before placing your booking so we can confirm the dress is available.

Returns

With delivery of your product, pre-paid return packaging is provided. Please ensure that you place your dress inside the self addressed envelope and drop it at your nearest Post Office or YELLOW Express Postal Box by 4pm on the last day of your hire. If you are planning on returning your dress from a different postcode to the delivery address on your order than you must contact [email protected] prior to hiring. Fill With Grace will not take responsibility for lost item(s) returned in Australia Post Boxes. If you loose your return packaging it is your responsibility to return the garment via trackable express post to Fill With Grace, 3/265 Wickham Rd, Moorabbin Vic 3189. You must provide tracking details and photo of addressed satchel to [email protected] in order to avoid further borrowing charges.

If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your item(s) via an Australia Post Box and the item(s) is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the item(s) in addition to the hire fee already paid.

If you wish to track yourself please make a note of the tracking number on your satchel and you can track this via Australia Post’s website. In addition if you lodge your counter over the counter at a post office they will issue you a receipt with the tracking number on it.

If your hire period ends on a Sunday or public holiday Simply slip your dress in the return satchel provided and return to the nearest YELLOW Express Postal Box on the return date. Otherwise you can always return across the counter at the Post Office the next business day.

If you are hiring in store you can opt to bring the dress back into store or post back in a satchel provided for an additional $7.95. If posting back you must post your hire back on the last day of your hire by 4pm and the same terms and conditions above apply. If you are bringing your dress back you must bring your dress back by the agreed date and time otherwise late fees apply.

Cleaning

Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged). All garments are professional steamed prior to sending however can become creased in the post. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. If you need further assistance please email [email protected].

Fill With Grace shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.

Damaged/Soiled/Replacement Garment

You agree to treat our products like you would your own. You will treat the garment with the upmost of care.

We offer free damage insurance to the value of one hundred dollars ($100) to cover minor damage. For minor damage if Fill With Grace assesses (at its sole discretion) that the cost of repairs will be over one hundred dollars ($100), then you will be required to pay the difference (e.g. if the repair cost is one hundred and fifty dollars ($150), then Fill With Grace will require you to pay fifty dollars ($50). If Fill With Grace assesses (as its sole discretion) that the dress is not repairable, you will be charged the full replacement value of the dress; as per the amount on our website. Dresses deemed irreparable are not covered by the $100 insurance.

Late Fee Policy

You agree to return your product on the order return date (or next business day if your return date falls on a Sunday or public holiday) by 4pm using the prepaid return envelope provided. If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products. If you have not returned your product within 20 days of the return date your product will be considered a non-return and you will be charged 300% of the retail value of the item(s). If you lose your packaging it is your responsibility to return the items(s) to Fill With Grace within one (1) business day of return date. You must purchase return shipping at your own expense and provide the tracking number to Fill With Grace. Fill With Grace will not be held liable for products which are late or lost in transit due to your chosen method of shipping.

If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgment then you will not be responsible for late fees provided the item(s) are lodged by 4pm on your return date (or next business day if your return date falls on a Sunday or public holiday). If you post your item(s) via an Australia post box you will be charged $30 each day the dress is received after one (1) business day of your return date.

Collection

If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. Fill With Grace reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.

Title To Hired Apparel

The Apparel is and will at all times remain the absolute property of Fill With Grace. If the User fails to return the Apparel to Fill With Grace then Fill With Grace or Fill With Grace’s agent may (as the invitee of the User) enter upon and into land and premises owned, occupied or used by the User, or any premises where the Apparel is situated and take possession of the Apparel.

Cancellation Policy

You may cancel your rental order subject to the following cancellation fees and policies:

1. Cancellation fourteen (14) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order*.
2. If you cancel less than fourteen (14) days but more than seven (7) days in advance of the delivery date, you will not receive any refund, but you will receive a credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 12 months of the cancellation date.

iii. If you cancel seven (7) or fewer days in advance of the delivery date, you will receive a credit note for the Hire Fee associated with the cancelled order, minus the postage cost and a cancellation fee of $10.95

All orders placed using AfterPay or ZipPay will incur a $10.95 cancellation fee.

Cancellations will not be accepted on days where their is a sale or a promo offer.

COVID-19: The above cancellation policy applies to all orders cancelled due to COVID-19.

Use of Fill With Grace Products

You agree to treat our products like you would your own. You will treat the garment with the utmost of care. You will not attempt to fit into a dress that is too small for you, you will not try and zip up a dress that is too tight and therefore damage the zip. All zips are inspected prior to sending the garment out and damaged zips will not be covered by our insurance. Therefore if you damage a zip you will be required to pay for the repair.

Credit Notes/Gift Cards

One credit note only can be applied per order. Credit notes/gift cards issued after November 2019 have a three (3) year expiry. Credit notes/gift cards issued before November 2019 have a twelve (12) month expiry. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note.

Email

We will use the information from your order to send you email marketing on occasion. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing [email protected].

Shipping Policy

For all online orders please order prior to 2pm weekdays to ensure postage that same day.

We use Australia Post (Express post satchel) for postage of your hired items.

Please note that not all items may be shipped due to their size.

Currently Australia Post / Express Post is not guaranteed for next day delivery due to the increased volume of online orders.

We suggest using your event date as your last day of hire which will allow extra time for delivery. Please note that should your event date be at the beginning of the week we would suggest that you reach out to us to assist in making your booking so that we can allow an extra couple of days to allow for the weekend when deliveries are not made.

Currently Express Post is taking approximately 3-5 days from us to you!

We take no responsibility for delays in the shipping of your item as it is out of our control.

We will however give you a store credit for the cost of your hired item less the shipping costs should your item not arrive in time for your event.