Fill with Grace — Privacy Policy

Last updated: 8 August 2026

Fill with Grace (“we“, “us“, “our“) respects your privacy. This policy explains how we handle your personal information when you use the Fill with Grace mobile app, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are Fill with Grace Pty Ltd (ACN 664 238 037) as trustee for the Fill with Grace Trust (ABN 25 348 257 493), based in Mordialloc, Victoria, Australia. If you have any questions, contact us at [email protected].

1. The personal information we collect

• Account details — your name and email address, and a password (or, if you sign in with Google, the basic profile and email Google shares with us). We never see your Google password.
• Fit profile (optional) — information you choose to give us to get the right fit: dress size, height, and optionally bust, waist and hip measurements, and your fit preference.
• Bookings and purchases — the pieces you rent or buy, your chosen dates, the price you paid, and the delivery details we need to send a hire to you and arrange its return.
• Payment information — your card payment is processed securely by our payment provider, Stripe. We do not store your full card number; we keep a record of the transaction (amount, date, and a payment reference) to manage your order and meet our tax obligations.
• Grace Guarantee / support — if you report a problem, the details you send us, including any photos you choose to upload.
• Favourites and waitlist — pieces you save, and pieces you ask to be notified about.
• Device and diagnostic information — basic technical data needed to run the app and to detect crashes and errors (for example, app version, device type, and error reports), so we can fix problems. We use Sentry for crash diagnostics.

We do not currently collect analytics about how you browse the app. If we add analytics in future, we will update this policy first.

2. How we collect it

Mostly directly from you when you create an account, fill in your fit profile, make a booking or purchase, or contact us. Some technical and crash data is collected automatically as you use the app. If you sign in with Google, we receive basic account information from Google.

3. Why we use your information

To create and manage your account; show you availability and process your rentals and purchases; arrange delivery and returns; provide the Wear Ledger and Grace Guarantee; send you messages about your orders (such as a booking confirmation or a shipping update); provide customer support; keep proper financial and tax records; keep the app secure and working; and, only if you have opted in, send you marketing — which you can stop at any time.

4. Who we share it with

We share personal information only with service providers who help us run Fill with Grace, and only as needed:

• Supabase — our database, account and file storage provider. Your data is stored in Supabase’s Sydney, Australia region.
• Stripe — to process payments securely.
• Google — if you choose to sign in with Google.
• Resend — to send you order-related emails.
• Australia Post — to deliver and return your hires.
• Sentry — to report crashes and errors so we can fix them.
• Apple and Google — as the app stores through which you download and pay in the app.

We do not sell your personal information.

5. Information sent overseas

Your account and order data is stored in Australia (Supabase, Sydney). Some of our providers store or process limited information overseas:

• Resend (order emails) — Japan
• Sentry (crash reports) — European Union
• Stripe and Google — may process limited information in the United States and elsewhere

Where information goes overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

6. How we protect it

We take reasonable steps to protect your information, including encryption in transit, access controls, and database rules that prevent one customer from seeing another customer’s information. No system is perfectly secure, but we work to keep your information safe.

7. How long we keep it

We keep your personal information for as long as you have an account and as long as we need it for the purposes above. When you delete your account in the app, we remove or de-identify your personal profile, but we retain the limited records we are legally required to keep — for example, order and payment records for tax and accounting purposes.

8. Your rights

• Access and correction — you can view and update your profile in the app, or ask us for a copy of the personal information we hold and to correct anything that’s wrong.
• Deletion — you can delete your account at any time from inside the app (Account → Delete account), subject to the legal-records exception in section 7.
• Marketing opt-out — you can opt out of marketing at any time.

To exercise any of these, contact us at [email protected].

9. Children

Fill with Grace is intended for adults. Our Terms of Service require you to be at least 18 years old, the app is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The current version always applies, and we will show the “last updated” date above. If we make a significant change, we will let you know in the app.

11. Contact and complaints

Questions or privacy complaints: [email protected]. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).