Returns Policy
Change of mind
We want you to love what you buy. If something is not right, you may return it within 14 days of delivery for store credit, provided it is unworn, unwashed, with tags still attached and in its original condition.
Store credit never expires and can be used on anything — the Winter Collection, a new arrival, or a rental booking.
Return postage for change-of-mind returns is paid by the customer.
Sale items
The same 14-day store credit applies to sale items.
Faulty or not as described
If an item arrives faulty, damaged in transit, or is not as described, contact us within 7 days and we will make it right at our cost — repair, replacement or refund, whichever you prefer.
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major problem you are entitled to a repair, replacement or refund, including on sale items. That right cannot be excluded.
How to return something
Email us with your order number and we will send you return instructions. Please do not post anything back before contacting us.
A note on sizing
Each piece is stocked in one Small and one Medium only. If you are between sizes, message us before ordering — we will check the measurements against what you are wearing now and tell you honestly if it will not work.