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FAQ
General
How does Fill With Grace work?
Once you have found the perfect dress simply use the rental calendar to place your booking. Select your size and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 2-3 days before your event. You can select to have the dress posted to you or to pick up at our store at 16 Edith St, Mordialloc, Victoria, Australia, with prior confirmation. All postage orders include a return satchel to post the dress back in. If you are unsure if a particular dress is available or not please email us at [email protected]
When is the store open?
We are open Monday to Sunday 9:00 am to 5:30pm, prior appointment needed.
Can I try the dresses on?
Yes of course! You are welcome to visit our store during our opening hours for try ons.
We are open Monday to Sunday 9:00 am to 5:30pm, no appointment needed.
How long can I hire a dress for?
Bookings can be made for 4 or 8 days. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back.
What if my dress doesn't fit?
Head to our returns portal to complete a return request. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition.
PURCHASES OF SALE ITEMS ARE FINAL AND CANNOT BE RETURNED/EXCHANGED
What if I need to change or cancel my order?
If you need to cancel your order or make any changes please email [email protected]
dELIVERY
Do I have to sign for my order?
No you don’t. We mark all parcels as authority to leave, if you require your parcel to be signed for please make sure to include this in the delivery instructions at checkout.
How much does delivery cost?
Express Delivery Aus wide ranges from $15.95 - $22.95 depending on the weight of the parcel.
I would like to order a dress last minute, will I receive it in time for the weekend!?
There is no shame in leaving things to the last minute (we all do it!). Orders placed before 2pm (AEST) will be despatched that day for next day delivery to metropolitan areas located within Australia’s Post next day network. Areas outside of this network will take 2-3 days to be delivered.
How long will my dress take to be delivered?
The estimated express delivery time is 1-2 business days- depending on your location.
Do you deliver to PO Boxes?
No, we do not deliver to PO Boxes or Parcel Lockers.
Returns
How do I return my dress?
Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 4pm on your return date.
What if I return my dress late?
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 300% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 4pm on your return date please contact us at [email protected]
What do I do if I have lost my return satchel?
If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please make sure to forward on tracking details. Our return address is 16 Edith street, Mordialloc, Victoria 3195. If you need assistance, please contact us at [email protected]
What if my hire ends on a Sunday or public or holiday?
Simply return your dress to an Australia Post Outlet by 4pm the following business day.
What do I do if I only have one return satchel but need to send a dress back for a credit note and keep the other dress?
We only include one return satchel per order therefore if you have ordered multiple garments and need to send them back seperately it is your responsibilty to purchase an additional return satchel. Please email [email protected] ASAP for instructions on how to return.
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